Frequently Asked Questions

ITAR (International Traffic in Arms Regulations) is a U.S. government regulation that controls the export, import, and transfer of defense-related articles, services, and technical data to safeguard U.S. national security and foreign policy. Administered by the State Department's Directorate of Defense Trade Controls (DDTC), it governs items on the United States Munitions List (USML) and applies to manufacturers, exporters, and anyone handling sensitive defense technology, requiring strict compliance and licensing for international transactions.

Lawful U.S. citizens and lawful permanent residents can buy ITAR restricted items. U.S. visa holders are not legally allowed to purchase ITAR restricted items.

No. We can only ship within the United States.

Once you purchase an ITAR item such as night vision, thermal optics, etc, an employee of One Hundred Concepts will email you an ITAR form via Docusign. This form will need to be filled out prior to any orders being processed.

Once your order has begun processing it will take approximately fourteen days to prepare for shipment.

All ITAR items will be shipped via UPS with a signature required, unless discussed prior to shipping. These items do not qualify for free shipping.

For hand selected night vision, an employee of One Hundred Concepts will email you with tube selections.

Yes! Domestic orders over $80 include free shipping. ITAR restricted items such as night vision are excluded.

Items usually ship within 3 business days of purchase. You will receive an email from us once your package has shipped with a tracking number and a link to track directly. Delivery depends upon the carrier and is outside of our control. USPS averages 3-5 business days for delivery.

Yes! We ship to many countries worldwide, with more being added!

Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address. 

We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact CS@onehundredconcepts.com straight away if you have any questions regarding changing or canceling your order. 

We understand that circumstances may change and strive to accommodate our customers whenever possible. Please review our cancellation policy carefully before placing an order.

All requests to cancel an order must be submitted within 24 hours of order placement. Approved cancellations will be subject to a 5% cancellation fee, which will be deducted from the total refund.

Orders governed by the International Traffic in Arms Regulations (ITAR) require special handling and compliance. Once the ITAR form has been signed, these orders cannot be canceled or modified under any circumstances. By completing and signing the ITAR form, the customer acknowledges and accepts that the order is final and non-refundable.

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact CS@onehundredconcepts.com straight away if you have any questions regarding changing your address. 

Our products are built to last, if you break any One Hundred Concepts product, even if you run over it with your truck, we guarantee we will replace it for free.‏‏‎

‎We want you to use your gear hard and know that we've got your back.

Yes!

Check out our refund policy page or follow this link to start a return. If needing an exchange please contact us at the email address below.

CS@onehundredconcepts.com

Still need help?

Fill out the contact form below.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at cs@onehundredconcepts.com. If you need a refund, please follow this link

Use our sizing guide to identify which size you will need: Sizing Guide

Still unsure? Every product page includes a Fit Checker for added confidence.

Need help? We’ve got your back—just email us at CS@onehundredconcepts.com.

If we do not have the model of your scope/light please send us the outside diameter of either your light head or scope. Please send front and rear outside scope diameters (This is NOT the x44 or similar attribution of your scope model).

For red dots our HexCaps are not cross compatible unless specifically stated on the HexCap product page.