Contact Us

Q: When Can I Expect A Reply?

You can expect a reply from us within 72 hours , depending upon the complexity of the issue this can vary slightly.

Whether it’s a gear question, order issue, or something else—we’re here and ready to help.

Contact Form

Contact Us

Need help with an order or product?

Use the help button in the bottom right corner to contact our support team.

Need a quick answer?

Frequently Asked Questions

When Can I Expect A Reply?

You can expect a reply from us within 72 hours, depending upon the complexity of the issue this can vary slightly.

Returns & Exchanges

Check out our refund policy page or follow this link to start a return. If you need an exchange please contact us above.

What If I Break It?

No Worries, it's covered under our Run-Over-By-A-Truck guarantee!

Fill out the contact form above to get a replacement.

International Shipping

Unfortunately, we can only ship to the countries within the European Union. Sorry everyone else!

Some of our dealers ship outside the EU, feel free to check them out!

What Size Do I Need?

Use our guide to identify your setup and instantly see which products are compatible:Scopes Guide.

Still unsure? Every product page includes a Fit Checker for added confidence.

Need help? We’ve got your back—just email us at CS@onehundredconcepts.com.

If we do not have the model of your scope/light please send us the outside diameter of either your light head or scope. Please send front and rear outside scope diameters (This is NOT the x44 or similar attribution of your scope model).

For red dots our HexCaps are not cross compatible unless specifically stated on the HexCap product page.